Shipping Information

Christmas Shipping & Delivery Dates

Please note: Address List orders must be submitted by December 2, 2024 to ensure delivery by Christmas. Address List orders placed after December 2, 2024 cannot be guaranteed for delivery by Christmas.

Warm Weather Shipping in Effect (see map below)

Free Shipping on Orders $50+

No promo code needed. Applies automatically at checkout on eligible orders. Free Standard Shipping on orders of $50 or more per ship-to address (applicable to order total including discounts). Exclusions apply in some cases.  Free Standard Shipping is not applicable on orders $600 and above. 

Warm Weather Shipping Rules Apply: Due to warm temperatures, we cannot offer Standard Shipping to all regions. Free shipping on orders $50+ may also apply to Expedited Shipping (Excluding Alaska and Hawaii). Regions that qualify for Standard Shipping will not receive Free Expedited Shipping. Free Expedited Shipping on Orders $50+ cannot be combined with some coupon codes. See Map Key & Shipping Fees table below for more information. 

Shipping charges are excluded from refunds and cannot be exchanged for cash or any other promotion. Ghirardelli reserves the right to cancel or alter the offer at any time. This promotion cannot be exchanged for another offer. Valid on Ghirardelli.com only. 

Warm Weather Shipping

During warm weather months, not all delivery options such as Standard Shipping are available for some regions. Due to the risk of melting, all orders with chocolates are shipped with ice packs, bubble wraps, and packing cushions to ensure your package delivered in good condition. At no extra cost to you. Based on shipping address zip code entered in checkout, your shipping options will be automatically populated per FedEx’s requirements. Our fulfilment team monitors weather closely to ensure good condition and quality of your chocolates

However, items that are not at risk of melting are always eligible for standard ground shipping. 

Some Florida addresses will require these shipping restrictions due to warm weather all year around.

Shipping days for shipping methods:
Standard Shipping: Orders shipped from Monday through Wednesday. Expected to arrive in 2-5 Business days.
Expedited Shipping: Orders are shipped from Monday through Wednesday. Expected to arrive in 2-3 business days.
Overnight Shipping: Orders are shipped from Monday through Thursday

Map Key
Gold: Standard Shipping Available
Blue: Expedited or Overnight Shipping Required

$12 Flat Rate Standard Shipping

No promo code needed. $12 Flat Rate Standard Shipping applies automatically at checkout to eligible orders with a total (including discounts) under $600 per ship-to address. Warm Weather Shipping Rules Apply - Due to varying degrees of temperature, some zip codes may be excluded from the Standard Shipping option and this promo will not apply. Charges cannot be exchanged for cash or any other promotion. Ghirardelli reserves the right to cancel or alter the offer at any time. This promotion cannot be exchanged for another offer. Valid on Ghirardelli.com only. We monitor the weather to ensure your order arrives in perfect condition. 

Free Standard Shipping on Orders $100+

No promo code needed. Free Standard Shipping applies to orders with a total (including discounts) of $100 or more per ship-to address.  Free Standard Shipping is not applicable on orders $600 and above (including discounts). See Shipping Fees table below for more details.
Warm Weather Shipping Rules Apply - Due to varying degrees of temperature, some zip codes may be excluded from the Standard Shipping option and this promo will not apply. Charges cannot be exchanged for cash or any other promotion. Ghirardelli reserves the right to cancel or alter the offer at any time. This promotion cannot be exchanged for another offer. Valid on Ghirardelli.com only. We monitor the weather to ensure your order arrives in perfect condition. 

Free Standard Shipping on Orders $75+

No promo code needed. Free Standard Shipping on orders of $75 or more per ship-to address (applicable to order total including discounts). Exclusions apply.  Free Standard Shipping is not applicable on orders $600 and above (including discounts). See Shipping Fees table below for more details. Excludes Address List orders. 
Warm Weather Shipping Rules Apply - Due to varying degrees of temperature, some zip codes may be excluded from the Standard Shipping option and this promo will not apply. Charges cannot be exchanged for cash or any other promotion. Ghirardelli reserves the right to cancel or alter the offer at any time. This promotion cannot be exchanged for another offer. Valid on Ghirardelli.com only. We monitor the weather to ensure your order arrives in perfect condition. 

Free Expedited Shipping on Orders $70+*

No code needed. Discount auto-applies to eligible orders at checkout.

Free Expedited Shipping on Orders $70+ applies automatically at checkout ONLY to orders with shipping addresses that do NOT qualify for the FedEx Standard Shipping (Ground) option. See Shipping Fees table below for more information on Expedited Shipping costs. In some cases, this offer cannot be stacked with other coupon codes or promotions. This offer cannot be exchanged for a previous purchase or cash. This offer is only valid on Ghirardelli.com for a limited time. Warm Weather Shipping Rules Apply. Ghirardelli reserves the right to cancel or alter the offer at any time. Offer will end without notice. Excludes address list orders.

FedEx Delays

We do our best to ship your orders as soon as received. As our team works diligently to fulfill your orders, there are other external factors such as delay by FedEx that we cannot control. We appreciate your continued patience.
*Please note: FedEx is currently experiencing shipping delays due to higher order volumes.

How Orders Are Shipped

FedEx will deliver your order. After shipments have left the Ghirardelli factility and are in FedEx ownership, Ghirardelli is not liable for FedEx delivery timing. Please check your order tracking with our Track My Order Feature.

Shipping Methods

During checkout, you will see available delivery options for every ship to address you specify, and an estimate of when that shipment will arrive. Choose the option that's best for you, and we'll get your order carefully packed and sent to you.

*Orders placed after 10AM PT Mon-Fri will be processed on the next business day.

STANDARD SHIPPING (2-5 business days)
Orders are shipped Monday through Friday. Due to the perishable nature of our chocolate, only some locations are eligible for Standard Shipping during the months of Mid-April to Mid-November. Standard Shipping orders typically arrive in 2-5 business days although remote areas may take up to 9 business days. See "Warm Weather Shipping Rules" for warm weather months.

EXPEDITED SHIPPING
Orders are shipped and delivered Monday through Friday. See "Warm Weather Shipping Rules" for warm weather months.

OVERNIGHT SHIPPING
Orders are shipped Monday through Friday. No Saturday or Sunday deliveries are available. See "Warm Weather Shipping Rules" for warm weather months.

Shipping Fees

These fees are for shipments within the contiguous United States:

**For orders $600 and above: Shipping charge is calculated as a percentage of the order total, add items to cart to see shipping charge

Orders 

Shipping to Alaska, Hawaii, Puerto Rico, and the U.S. Virgin Islands

Expedited and Overnight delivery are available to addresses in Alaska and Hawaii. Shipments to Alaska and Hawaii will incur an additional $35.00 surcharge per ship-to address. We apologize, but shipments to Puerto Rico and the U.S. Virgin Islands are currently unavailable. See "Warm weather Shipping Rules" for warm weather months. Deliveries to remote areas require additional delivery time.

International Shipments

To preserve the high quality of our products, Ghirardelli is unable to support international shipping at this time. Deliveries may be sent to addresses only if they are within the 48 contiguous states.

Shipping to P.O. Boxes

Regretfully, we cannot ship to P.O. boxes.

Hotel or Hospital Deliveries

When shipping to a hotel or hospital, please verify discharge/checkout times and make necessary arrangements with the delivery location to ensure delivery to recipient's room. Ghirardelli is not responsible for packages misdirect after delivery.

Delivery

During checkout, you will receive an estimated time frame in which your order will be delivered. Once your order ships from our warehouse, you will receive an e-mail confirmation with a FedEx tracking number with an estimated delivery date. Circumstances beyond our control make it impossible to guarantee delivery dates. To manage or track your shipment with FedEx, please visit the Fedex website

Our Premium Promise

Ghirardelli Premium Chocolate is a decadent experience and we want to keep it that way. To assure freshness, all of our products ship with a minimum best before date of 45 days. Clearance items will ship with a minimum best before date of 30 days. The best before date on our chocolate products is a quality tool. It assures that the quality of a product consumed at the end of the shelf life still lives up to the Ghirardelli premium experience when stored at the right conditions.

If you receive a product not meeting these requirements, please contact our customer service team for assistance.

After Your Product Arrives

Keep chocolate tightly wrapped in an airtight container and store in a cool, dry place at 60–75°F. Not following these storage conditions will cause chocolate to "bloom," or develop a light-colored powdery surface on the chocolate, caused by sugar or fat crystals rising to the surface. When this happens, the chocolate is still safe to eat, but the texture will suffer. To prevent bloom, make sure the chocolate doesn't get too warm or experience extreme fluctuations in temperature. If properly stored, dark chocolate actually improves with age like a fine wine.

Misdeliveries

Shipments returned due to an incorrect shipping address will require an additional charge for reshipment. We are not responsible for delays in delivery times due to incorrect or incomplete addresses. Shipping charges will not be refunded for late deliveries if the business is closed or not available to receive the package when delivered.

Refusals

Due to the delicate nature of our chocolate, under warm weather conditions we ship with ice packs, which protect the chocolate from heat damage until it is delivered. The life span of ice packs is limited, please accept all shipments and store in a cool, dry place. However, if shipments are refused, we cannot guarantee that the chocolate will not be damaged. If you find a package was damaged while in transit, communicate the damage to the FedEx representative. We will settle any damage disputes with our carriers and will gladly replace any damaged product.

Returns

If you are not completely satisfied with the condition of your order upon arrival, simply contact customer service within 14 days of receiving your product for instructions on how to return your order for a refund or have a new product shipped to you. We will ask you to provide detailed information and possibly photograph(s) of any issue(s) you may have experienced with your order. Due to the perishable nature of our product, returns after a 14-day window may not qualify for refunds. Rest assured; our team will work to make it right. 

How Sales Tax is Calculated

Ghirardelli.com integrates with a third-party tax service, which maintains tax rules for your state or jurisdiction, in order to determine the taxability of items in your cart at checkout. Please note that some jurisdictions also charge tax on shipping. Ghirardelli.com does not process tax exempt purchases. If you have tax exempt status and make a purchase through this site, you will be responsible for submitting a "Right to Refund or Credit for Sales Tax" form to your respective state. 

Questions?

Email CustomerService@ghirardelli.com. Our Customer Service Agents are available to assist you Monday through Friday, 8 a.m. to 5 p.m. Pacific.