How orders are shipped
FedEx will deliver your order. Deliveries may be sent to addresses only if they are within the 48 contiguous states. Shipping options include Standard Shipping (usually 1-9 business days), Second Day and Next Day. Regretfully, we cannot ship to P.O. boxes. Shipments returned due to an incorrect shipping address will require an additional charge for reshipment. We are not responsible for delays in delivery times due to incorrect or incomplete addresses. Shipping charges will not be refunded for late deliveries if the business is closed or not available to receive the package when delivered.
When shipping to a hotel or hospital, please verify discharge/checkout times and make necessary arrangements with the delivery location to ensure delivery to recipient's room. Ghirardelli is not responsible for packages misdirect after delivery.
During checkout, you will see available delivery options for every ship to address you specify, and an estimate of when that shipment will arrive. Choose the option that's best for you, and we'll get your order packed and on its way.
- STANDARD SHIPPING (1-9 business days)
Orders are shipped Monday through Friday. Due to the perishable nature of our chocolate, we ship only 2-Day during the months of April - September. Standard Shipping orders typically arrive in 1-9 business days. See "Warm Weather Shipping Rules" for warm weather packaging.
- 2-DAY SHIPPING
Orders are shipped Monday through Friday if order is placed before 11:59PM EST. Orders placed after 11:59PM EST will be processed on the next applicable business day (not including weekends). Saturday deliveries are available to residential addresses at extra charge. Business addresses are delivered Monday through Friday. See "Warm Weather Shipping Rules" for warm weather months.
- OVERNIGHT SHIPPING
Orders are shipped Monday through Friday. No Saturday or Sunday deliveries are available. See "Warm Weather Shipping Rules" for warm weather months.
These fees are for shipments within the contiguous United States:
Shipments to Hawaii, Puerto Rico, and the U.S. Virgin Islands
Second Day and Next Day delivery are available to addresses in Hawaii. Shipments to Hawaii will incur an additional $35.00 surcharge per ship-to address. We apologize, but shipments to Puerto Rico and the U.S. Virgin Islands are currently unavailable. See"Warm weather Shipping Rules" for warm weather months.
Deliveries to remote areas require additional delivery time.
Warm Weather Shipping
During warm weather, extra time is needed to prepare and ship orders, and not all delivery options are always available. Temperatures in the zip codes your order is shipped to help determine delivery options. An extra day of preparation is required for shipments during warm weather.
Standard and 2nd Day Shipping orders are shipped Monday through Thursday to residential addresses, and Monday through Wednesday to business addresses.
Next Day Shipping Orders are shipped Monday through Friday to residential addresses and Monday through Thursday to business addresses.
Please remember, we take an extra day to process and fulfill orders during warm weather months, When placing your order on our website the shipping date and arrive by date will be clearly stated when you choose your shipping method and again when you finalize your order. If placing an order with one of our representatives, they will inform you of the delivery options and at what day your order should arrive.
During warm weather, we take special care to make sure your orders arrive in good condition. Your orders are carefully packed in insulated cartons with iced gel packs to help keep your chocolate fresh. You don't pay extra for these special packing materials.
During checkout, you may request an arrive-by date — a date by which you'd like your order to be delivered. Please note that requesting an arrive-by date does not guarantee that your order will arrive on the specific date you request. Circumstances beyond our control make it impossible to guarantee delivery dates. But be assured that we will make every effort to fulfill your arrive-by date request.
An arrive-by date may be requested up to 90 days from the date you order.
Due to the delicate nature of our chocolate, under warm weather conditions we ship with ice packs, which protect the chocolate from heat damage until it is delivered. The life span of ice packs is limited, please accept all shipments and store in a cool, dry place. However, if shipments are refused, we cannot guarantee that the chocolate will not be damaged. If you find a package was damaged while in transit, communicate the damage to the FedEx representative. We will settle any damage disputes with our carriers and will gladly replace any damaged product.
Call 1-888-402-6262, Option 1. Our Customer Service Specialist is available to assist you Monday through Friday, 8:00 a.m. to 5 p.m. Pacific Standard Time.