How orders are shipped
FedEx will deliver your order. After shipments have left the Ghirardelli factility and are in FedEx ownership, Ghirardelli is not liable for FedEx delivery timing. Please check your order tracking with our Track My Order Feature.
During checkout, you will see available delivery options for every ship to address you specify, and an estimate of when that shipment will arrive. Choose the option that's best for you, and we'll get your order carefully packed and sent to you.
*All orders placed after 10AM PT Mon-Fri will be processed the next non-holiday business day.
- STANDARD SHIPPING (1-9 business days)
Orders are shipped Monday through Friday. Due to the perishable nature of our chocolate, only some locations are eligible for Standard Shipping during the months of Mid-April to Mid-October. Standard Shipping orders typically arrive in 1-9 business days. See "Warm Weather Shipping Rules" for warm weather months.
- EXPEDITED SHIPPING
Orders are shipped Monday through Friday. Saturday deliveries are available to residential addresses at extra charge. Business addresses are delivered Monday through Friday. See "Warm Weather Shipping Rules" for warm weather months.
- OVERNIGHT SHIPPING
Orders are shipped Monday through Friday. No Saturday or Sunday deliveries are available. See "Warm Weather Shipping Rules" for warm weather months.
- USING YOUR BUSINESS FEDEX ACCOUNT
Ghirardelli is happy to offer the ability to use your own FedEx shipping account on orders $1,000 and above. During checkout you will see the option to enter your account number during step 2, please enter your account number and our team will take care of the rest! Regretfully account numbers from any vendor aside from FedEx cannot be honored.
Warm Weather Shipping
During warm weather, not all delivery options are always available. Based on your shipping zip code in checkout, your options will be automatically populated based on FedEx requirements. Due to the perishable nature of our chocolate, during the months of April - September we ship only 2nd day air Monday - Wednesday and overnight Monday-Thursday to most of the geographic United States. Cool packs are used during this time. Non-perishable items are eligible for standard ground shipping (1-9 business days) at all times.
Users in select states are eligible Free Standard Shipping for orders $75+. During checkout, please select “Standard Shipping” and add FREESHIP75 to the Promo Code field. Standard Shipping option is only shown to select users based on FedEx requirements and cannot be altered. Only eligible users will be displayed “standard shipping” option during checkout.
These fees are for shipments within the contiguous United States:
Shipments to Hawaii, Puerto Rico, and the U.S. Virgin Islands
Second Day and Next Day delivery are available to addresses in Hawaii. Shipments to Hawaii will incur an additional $35.00 surcharge per ship-to address. We apologize, but shipments to Puerto Rico and the U.S. Virgin Islands are currently unavailable. See"Warm weather Shipping Rules" for warm weather months. Deliveries to remote areas require additional delivery time.
To preserve the high quality of our products, Ghirardelli is unable to support international shipping at this time. Deliveries may be sent to addresses only if they are within the 48 contiguous states.
Shipping to P.O. Boxes
Regretfully, we cannot ship to P.O. boxes nor can P.O. boxes be used as billing addresses.
Hotel or Hospital Deliveries
When shipping to a hotel or hospital, please verify discharge/checkout times and make necessary arrangements with the delivery location to ensure delivery to recipient's room. Ghirardelli is not responsible for packages misdirect after delivery.
During checkout, you may request an arrive-by date — a date by which you'd like your order to be delivered. Please note that requesting an arrive-by date does not guarantee that your order will arrive on the specific date you request. Circumstances beyond our control make it impossible to guarantee delivery dates. But be assured that we will make every effort to fulfill your arrive-by date request.
An arrive-by date may be requested up to 90 days from the date you order.
Our Premium Promise
Ghirardelli Premium Chocolate is a decedent experience and we want to keep it that way. To assure freshness, all of our products ship with a minimum best before date of 45 days. The best before date on our chocolate products is a quality tool. It assures that the quality of a product consumed at the end of the shelf life still lives up to the Ghirardelli premium experience when stored at the right conditions.
If you receive a product not meeting these requirements, please contact our customer service team for assistance.
After your product arrives
Keep chocolate tightly wrapped in an airtight container and store in a cool, dry place at 60–75°F. Not following these storage conditions will cause chocolate to "bloom," or develop a light-colored powdery surface on the chocolate, caused by sugar or fat crystals rising to the surface. When this happens, the chocolate is still safe to eat, but the texture will suffer. To prevent bloom, make sure the chocolate doesn't get too warm or experience extreme fluctuations in temperature. If properly stored, dark chocolate actually improves with age like a fine wine.
Shipments returned due to an incorrect shipping address will require an additional charge for reshipment. We are not responsible for delays in delivery times due to incorrect or incomplete addresses. Shipping charges will not be refunded for late deliveries if the business is closed or not available to receive the package when delivered.
Due to the delicate nature of our chocolate, under warm weather conditions we ship with ice packs, which protect the chocolate from heat damage until it is delivered. The life span of ice packs is limited, please accept all shipments and store in a cool, dry place. However, if shipments are refused, we cannot guarantee that the chocolate will not be damaged. If you find a package was damaged while in transit, communicate the damage to the FedEx representative. We will settle any damage disputes with our carriers and will gladly replace any damaged product.
If for any reason you are not completely satisfied with your order, simply contact customer service within 30 days of receiving your product for instructions on how to return your order for a refund or have new product shipped to you. Our Customer Service Agents will be glad to assist you.
Call 1-888-402-6262. Our Customer Service Specialist is available to assist you Monday through Friday, 8:00 a.m. to 5 p.m. Pacific.