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Shipping Information

Summer Shipping

Note: Due to the perishability of our chocolate, we ship only UPS 2nd Day Air during the months May – September. Warm weather packaging and cool packs are used to protect chocolate orders from heat during this time.

Non-perishable items (hot cocoas, sauces, coffee and baking mixes) are eligible for ground shipping at all times.

Shipping Methods


Shipping Methods

Shipping & Processing Times

It is best to allow Ghirardelli 24 hours to process and prepare your order for shipping. We offer a variety of shipping options, including Next Business Day, Expedited and Standard Shipping. Please note that delays may occur during transit due to weather conditions, product availability, national holidays and other factors. No orders ship on weekends or holidays.

Note: Our daily order cut-off is 1 PM PST. Orders placed by 1 PM PSTwill ship the same day. Orders placed after 1 PM PST will be processed the next business day, (not on weekends or national holidays). During warm weather months, orders received on Wednesday through Friday will ship the following Monday.  Warm weather packaging and cool packs are used to protect chocolate orders from heat during warm weather months.

Shipment Addresses

Regretfully, we cannot ship to P.O. boxes. All shipments are sent via UPS or FedEx and can only be delivered to a street address within the United States. Shipments are delivered Monday through Friday, except legal holidays. Our carriers do not deliver on weekend days or legal holidays and both are not included in shipping estimates. Signature confirmation and Saturday delivery are available for an extra charge, please call 888.402.6262 to make arrangements. Shipments returned due to an incorrect shipping address will require an additional charge for reshipment. We are not responsible for delays in delivery times due to incorrect or incomplete addresses. Shipping charges will not be refunded for late deliveries if the business is closed or not available to receive the package when delivered.

When shipping to a hotel or hospital, please verify discharge/checkout times and make necessary arrangements with the delivery location to ensure delivery to recipient's room. Ghirardelli is not responsible for packages misdirected after delivery.

Delayed Shipments

Ghirardelli is not responsible for late shipments due to weather conditions, product availability, national holidays and other factors. No orders ship on weekends or holidays.

Pricing Changes

Our products are subject to availability due to seasonal variations. Ghirardelli reserves the right to make changes to its pricing to reflect changes in market supply. Our website shows the most current and up-to-date pricing on all products.

International Checkout

Ghirardelli has partnered with a trusted third-party company, International Checkout, to fulfill online orders for our international customers. Simply put the items you wish to purchase in our Shopping Cart and choose the "International Checkout" option. Your items will be transferred to International Checkout for processing. International Checkout will process your order, including billing, shipping and customer service. Once your order is completed, all inquiries should be directed to International Checkout at support@internationalcheckout.com.

Due to weather conditions, we are not shipping outside the United States at this time. We will resume international shipments to Canada in October 2014. Delivery dates cannot be guaranteed with shipments to Canada as processing time in Customs varies.

Returns

At Ghirardelli, your satisfaction is extremely important to us. If, for any reason, your order does not arrive in perfect condition or you are not completely satisfied with your purchase, please contact Customer Service at 888.402.6262 or via email at corpsales@ghirardelli.com within 30 days of receipt for prompt replacement, refund, or exchange.

Please note that refunds will not be issued on custom printed ribbon or custom orders and that a re-stocking fee may be incurred on special orders.