Note: due to the perishable nature of our chocolate, we ship only 2-Day during the months April - September. Warm weather packaging and cool packs are used to protect chocolate from heat during this time. Non-perishable items (hot cocoas, sauces, coffee and baking mixes) are eligible for ground shipping at all times.
Shipping & Processing Times
We offer a variety of shipping options, including Overnight, 2-Day, and Ground Shipping. Our daily order cutoff is 11 AM PST and orders placed by that time will be processed the same day. Orders placed after 11 AM PST will be processed the next business day. (Unfortunately, we can’t process orders on weekends or national holidays.) During warm weather months, chocolate orders received later than Thursday 11 AM PST will ship the following Monday unless Overnight delivery is selected. (See chart above for weekend delivery exceptions.)
Shipments cannot be delivered on Sundays or on federally recognized holidays.
Regretfully, we cannot ship to P.O. boxes. Shipments can only be delivered to a street address within the United States. Shipments returned due to an incorrect shipping address will require an additional charge for reshipment. We are not responsible for delays in delivery times due to incorrect or incomplete addresses. Shipping charges will not be refunded for late deliveries if the business is closed or not available to receive the package when delivered. (See chart above for business delivery days.)
When shipping to a hotel or hospital, please verify discharge/checkout times and make necessary arrangements with the delivery location to ensure delivery to recipient's room. Ghirardelli is not responsible for packages misdirected after delivery.
Please note that delays may occur during transit. Ghirardelli is not responsible for late shipments due to such factors as weather conditions, product availability, national holidays and other factors.
Our products are subject to availability due to seasonal variations. Ghirardelli reserves the right to make changes to its pricing to reflect changes in market supply. Our website shows the most current and up-to-date pricing on all products.
During checkout, you may request an arrive-by date: a date by which you'd like your order to be delivered. We will make every effort to fulfill your arrive-by date request. However, please note that on rare occasions we may not be able to meet your arrive-by date request due to weather conditions, national holidays, or other circumstances beyond our control.
Due to the delicate nature of our chocolate, under warm weather conditions we ship with ice packs, which protect the chocolate from heat damage until it is delivered. Because the life span of ice packs is limited, please accept all shipments and store in a cool, dry place. However, if shipments are refused, we cannot guarantee that the chocolate will not be damaged. If you find a package was damaged while in transit, communicate the damage to the FedEx representative. We will settle any damage disputes with our carriers and will gladly replace any damaged product.
At Ghirardelli, your satisfaction is extremely important to us. If, for any reason, your order does not arrive in perfect condition or you are not completely satisfied with your purchase, please contact Customer Service at 888.402.6262 or via email at firstname.lastname@example.org within 30 days of receipt for prompt replacement, refund, or exchange.
Please note that refunds will not be issued on custom printed ribbon or custom orders and that a re-stocking fee may be incurred on special orders.