Communication Date: April 1, 2019

To Our Valued Customers,

The Ghirardelli Chocolate Company is focused on Making Life a Better in all that we do. Over the course of the next couple of months, we will be making changes to how our business customers interact with and use Our ultimate goal is to provide a more streamlined experience. We’ve provided a summary of the changes below:

Account Creation: As of April 1st, 2019, customers will no longer need to create a separate Business Direct Account. Going forward, all users will create one account with our “Create Account” tool – just a few simple fields, and you can instantly begin shopping. For our customers who already have a Business Direct account, your account will be grandfathered in – your shipping information, order history, and more will all remain intact once you log in.

Pricing Structure: As of May 1st, 2019, we will be simplifying our pricing structure. Over the years, your feedback has been that our pricing and discounting model has been difficult to understand. We’re happy to announce we have streamlined all these programs into one, straightforward, easy-to-use pricing and discounting model. Going forward, you may see different pricing than you have in the past, which may be an increase or decrease depending upon the product and volume you are purchasing at; however, all users are now eligible for VOLUME discounting.

Simply enter promo code VOLUME during checkout to save:

10% off orders $500+

15% off orders $1,000+

20% off orders $5,000+

We feel these changes and efficiencies will allow us to provide a more consistent experience for all our consumers. We appreciate you understanding and look forward to continuing to deliver the premium chocolate and high-quality service you have come to expect from us since 1852.

If you have any questions, please feel free to contact customer Service at 1-888-402-6262 or email


The E-Commerce Team