WHERE TO BUY
Where can I purchase Ghirardelli Chocolate locally?
We are broadly available wherever premium chocolate is carried
Who do I contact for large-volume Professional and Foodservice related inquiries?
Our Professional Products Division would be happy to help! Please call direct at 1-800-877-9338x3 during 9-5 PT, M-F. They can also be reached directly via email: ProfessionalProducts@ghirardelli.com.
On occasion, Ghirardelli will select certain products for a promotion. Discounts will be displayed on-site and automatically applied at checkout. No additional discounting may be applied on these products. Start and end dates at discretion of Ghirardelli and retro-discounting will not be honored after promotion has ended.
On occasion, Ghirardelli will partner with local Premium Chocolate retailers for limited-time promotions. In addition, Ghirardelli Retail Shops will run promotions in-store as well. Start and end dates are at discretion of Ghirardelli and Ghirardelli.com will not honor price-match on these discounts.
$500-$1,000: 10% off
$1,001-$5,000: 15% off
Above $5,001: 20% off
Valid site wide. Use promo code VOLUME at checkout to have savings applied. 10% off orders $500 to $1,000. 15% off orders $1,001 to $5,000. 20% off Orders $5,001+. Discounts calculated on a total merchandise per order basis, excluding tax and shipping. VOLUME discount is only eligible on full price items and cannot be combined with other offers, including but not limited to free shipping promotions and business direct pricing. Gift cards are excluded. Sale items are not eligible for volume discounts. Other exclusions apply. Availability, pricing, and shipping rates are subject to change without notice.
On occasion, custom-generated coupon codes will be supplied to select partners. Coupon Codes/Offers cannot be combined with other discounts, including already-discounted items and Business Direct pricing.
On occasion, we may offer a flat rate or free shipping promotions. Eligible orders will be shipped standard ground only within the contiguous United States. Shipping promotions apply to online orders only, and are not valid on shipments to multiple addresses.
Customized and personalized gifts are excluded from any promotions and/or discounting.
Shipping & Returns
Hot to Track Your Order
We are excited to offer real-time Fedex Tracking. Please select Track My Order.
How orders are shipped
FedEx will deliver your order. Deliveries may be sent to addresses only if they are within the 48 contiguous states. Shipping options include Standard Shipping (usually 1-9 business days), Second Day and Next Day. Regretfully, we cannot ship to P.O. boxes nor can P.O. boxes be used as billing addresses. Shipments returned due to an incorrect shipping address will require an additional charge for reshipment. We are not responsible for delays in delivery times due to incorrect or incomplete addresses. Shipping charges will not be refunded for late deliveries if the business is closed or not available to receive the package when delivered. Any products mis-delievered due to business closures or other extenuating circumstances will be responsibility of customer.
During checkout, you will see available delivery options for every ship to address you specify, and an estimate of when that shipment will arrive. Choose the option that's best for you, and we'll get your order packed and on its way.
- STANDARD SHIPPING (1-9 business days)
Orders are shipped Monday through Friday. Due to the perishable nature of our chocolate, we ship only 2-Day during the months of April - September. Standard Shipping orders typically arrive in 1-9 business days. See "Warm Weather Shipping Rules" for warm weather packaging.
- 2-DAY SHIPPING
Orders are shipped Monday through Friday if order is placed before 11:59PM EST. Orders placed after 11:59PM EST will be processed on the next applicable business day (not including weekends). Saturday deliveries are available to residential addresses at extra charge. Business addresses are delivered Monday through Friday. See "Warm Weather Shipping Rules" for warm weather months.
- OVERNIGHT SHIPPING
Orders are shipped Monday through Friday. No Saturday or Sunday deliveries are available. See "Warm Weather Shipping Rules" for warm weather months.
These fees are for shipments within the contiguous United States:
Shipments to Hawaii, Puerto Rico, and the U.S. Virgin Islands
Second Day and Next Day delivery are available to addresses in Hawaii. Shipments to Hawaii will incur an additional $35.00 surcharge per ship-to address. We apologize, but shipments to Puerto Rico and the U.S. Virgin Islands are currently unavailable. Deliveries to remote areas require additional delivery time.
To preserve the high quality of our products, Ghirardelli is unable to support international shipping at this time.
Warm Weather Shipping
During warm weather, not all delivery options are always available. Due to the perishable nature of our chocolate, during the months of April - September we ship only 2nd day air Monday - Wednesday and overnight Monday-Thursday. Cool packs are used during this time. Non-perishable items are eligible for standard ground shipping (1-9 business days) at all times.
During checkout, you may request an arrive-by date — a date by which you'd like your order to be delivered. Please note that requesting an arrive-by date does not guarantee that your order will arrive on the specific date you request. Circumstances beyond our control make it impossible to guarantee delivery dates. But be assured that we will make every effort to fulfill your arrive-by date request.
An arrive-by date may be requested up to 90 days from the date you order.
Our Premium Promise
Ghirardelli Premium Chocolate is a decedent experience and we want to keep it that way. To assure freshness, all of our products ship with a minimum best before date of 45 days. The best before date on our chocolate products is a quality tool. It assures that the quality of a product consumed at the end of the shelf life still lives up to the Ghirardelli premium experience when stored at the right conditions.
If you receive a product not meeting these requirements, please contact our customer service team for assistance.
After your product arrives
Keep chocolate tightly wrapped in an airtight container and store in a cool, dry place at 60–75°F. Not following these storage conditions will cause chocolate to "bloom," or develop a light-colored powdery surface on the chocolate, caused by sugar or fat crystals rising to the surface. When this happens, the chocolate is still safe to eat, but the texture will suffer. To prevent bloom, make sure the chocolate doesn't get too warm or experience extreme fluctuations in temperature. If properly stored, dark chocolate actually improves with age like a fine wine.
Due to the delicate nature of our chocolate, under warm weather conditions we ship with ice packs, which protect the chocolate from heat damage until it is delivered. The life span of ice packs is limited, please accept all shipments and store in a cool, dry place. However, if shipments are refused, we cannot guarantee that the chocolate will not be damaged. If you find a package was damaged while in transit, communicate the damage to the FedEx representative. We will settle any damage disputes with our carriers and will gladly replace any damaged product.
If for any reason you are not completely satisfied with your order, simply contact customer service within 30 days of receiving your product for instructions on how to return your order for a refund or have new product shipped to you. Our Customer Service Agents will be glad to assist you.