Retail Associate Chocolateers - Atlanta, GA

Restaurant & Retail
Atlanta, GA
Reporting Relationships
General Manager/Area Manager
Direct Reports
FLSA Status
Part-time, Seasonal/Temp | Non-Exempt


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To maintain the brand image and equity of the business by representing the company image correctly. Performs various tasks associated with being a Chocolateer including Cashiering, Candy Making, Stocking Merchandise, Pre-packing, and Fountain duties.

Scope of Responsibilities


  • Satisfy each Guest using both verbal and non-verbal communication in a positive manner during the entire course of the transaction
  • Process purchases according to Company guidelines and protocols
  • Bag purchases according to Company guidelines and Guest requirements
  • Entice Guests and increase Check Transactions utilizing Up-sell techniques
  • Effective management of all cash handling and credit card processing procedures utilizing Company Procedures and best practices

Stocking and Pre-packing

  • Assemble various proprietary retail items per the Recipe Guidelines
  • Maintain adequate supply of all retail product both on the sales floor and in back stock
  • Ensure all product is appropriately priced and signed per Company Guidelines and State/Local Weights and Measurements requirements
  • Maintain sales floor and products to Company Standards of cleanliness, arrangement, and display

Guest Service

  • Utilize Company Best Practices of Guest Satisfaction by working with Guests on the sales floor and the restaurant area
  • Maintain detailed knowledge of all products, pricing, and Company History
  • Utilize knowledge of products and pricing to satisfy guest inquiries and create up-sell opportunities
  • Maintain professional in all inquiries and encounters with Guests
  • Utilize the approved Company Protocol when answering the shop phone
  • Assist Co-workers, Supervisor, and Management in providing superior Guest Service
  • Gift-wrap as needed items for sale per Company Guidelines and Standards
  • Offer samples of approved product to all Guests

Maintenance and Sanitation

  • Maintain all table tops in a clean and sanitary condition per Company Guidelines
  • Maintain all glassware and serve ware in a clean and sanitary condition per Company Guidelines
  • Maintain levels of sanitation and cleanliness in regards to trash receptacles
  • Maintain levels of sanitation and cleanliness in regards to floors
  • Keep all Fountain and Condiment supplies both on the sales floor and behind the Fountain Area stocked and in good condition     
  • Maintain the stockroom in a clean and orderly fashion per Company Guidelines
  • Follow Food Safety guidelines for the proper storage, care, and usage of food items and utensils
  • Clean windows and mirrors when they appear smudged or soiled or when directed by a Supervisor/Manager
  • Maintain Guest and Employee Washing Facilities in good working order and in a clean, sanitary condition

Fountain/Food Service

  • Properly Set Up, Maintain, and Break Down Fountain Area per Company Guidelines and Standards
  • Utilize good judgment and practice to minimize or eliminate wasted product
  • Replenish toppings and various fountain items throughout the day as needed
  • Maintain the proper level and all required ice cream flavors
  • Maintain Fountain Area and corresponding equipment in a clean and sanitary condition
  • Keep knowledge level current of all fountain products and their required preparation
  • Work as a “Topper" or “Scooper" as needed
  • Perform “Semi-Table Service" function as part of overall Guest Satisfaction
  • Be knowledgeable of product information, prices, and ingredients
  • Maintain the requisite amount of glassware
  • Follow Food Safety guidelines and Best Practices for the proper storage, care, and usage of food items and utensils
  • Maintain all Candy Making equipment and supplies in good working order
  • Keep current of all Candy Making recipes
  • Create all Candy items per Company approved recipes and guidelines

Specific Knowledge & Skills

  • Basic math computation skills relevant to the requirements of the position
  • Strong oral and written communication skills relevant to the requirements of the position
  • Verbal and Written English language skills at a minimum of an 8th grade equivalent
  • Ability to work with little or no supervision
  • Ability to work with a diverse work team and meet adversity with professionalism
  • Ability to manage time effectively
  • Computer literacy in register systems
  • Knowledge of POS systems
  • A Propensity to provide Superior Guest Service
  • Maintain smile and pleasant demeanor
  • Ability to operate a dishwashing machine

Education & Work Experience

High School Diploma. A minimum of 2 years experience in retail/restaurant industry preferred.


Ghirardelli Factory Outlet
915 Ridgewalk Pkwy Suite D450
Woodstock, GA 30188

We are an Equal Opportunity Employer.

About Ghirardelli

The Ghirardelli Chocolate Company is a manufacturer and marketer of premium chocolate products.

Incorporated in 1852 and in continuous operation ...


Benefits Overview

At the Ghirardelli Chocolate Company, we offer broad range of benefits to our exempt and non-exempt employees. These may include the following:

  • Medical/dental/vision plans
  • Flexible time off
  • Paid holidays
  • Life insurance
  • 401(k) retirement ...